Book a personalized demoBook a demo
Help
Demo

Welcome to our Service department. We're here to help and are confident that we can resolve any issues that you may be having with our products.

Powered by Claimlane  •  Privacy policy
Demo

How can we help you?

Please select one of the following
Return
(unwanted)
Warranty
claim
Delivery
damage
Repair
request
Missing
item
Wrong item
received
BackDemoHelp

Find your order

Fill out the information below and find your order.
marketing@claimlane.com
Order number
Demo

Products

Select products
Folding Flat Trestle Table | Warm Brown Birch
Quantity: 1
Sylvia Carver Dining Chair, Midnight Grey Recycled
Velvet
Quantity: 4
Lark Pendant Light, Natural Bamboo
Quantity: 1
Select the damaged part
Please select the part following the instructions below
Select
Part 1
Part 2
Part 3
Select
1
2
Add some pictures of the fault
Please take a couple of clear and close up pictures of your faulty purchase from different angles to help us identify the fault and process your claim. You can also upload a video of up to 50 MB.
Add pictures
Add from phone
Describe the fault
Product 1 Folding Flat Trestle Table | Warm Brown
Birch
3099 DKK
Please provide a concise but complete description of the issue with the part you have selected
Enter description
Search
Color issue
Poor quality
Cracks / scratches
Bad smell
It can't be assembled
Other
Preferred Solution
Select your preferred solution
No opinion
Refund the product
Replace product
Repair product
No opinion
BackDemoHelp

Finally, your name and email

So we can inform you about the progress of your request.
John Doe
marketing@claimlane.com
Struenseegade
Address
København N
2200
State/Province/Region
Denmark
I accept that Claimlane processes my personal data in accordance with the privacy policy
Powered by Claimlane  •  Privacy policy
Search
Customer ServiceCLDemo Supplier - Furniture
Ticket 10306430-05-2025 09:40 New ticket Take it Archive
Shipping Actions
Search
Refund
Replace
Gift Card
Customer chat
Translate messages
Reply to customerInternal NoteTranslate
Write a message ...
Macros Send
My MacrosShared MacrosNew Macro +
EnglishSearch for Macro
Repair Repair
Hi {{firstName}}, Thank you for contacting us, and we apologize for the inconvenience ...
Replacement Replacement
Hi {{firstName}}, Thank you for contacting us, and we apologize for the inconvenience ...
Refund
Hi {{firstName}}, We've processed your return, and the refund has been issued to your ...
Arrange Collection Arrange collection
Hi {{firstName}}, Thank you for arranging the collection. We've scheduled the pickup, a...
Claim
Request type
Warranty claim
Customer informationView all tickets (272)
John Doe
marketing@claimlane.com
+4512345678
Struenseegade
2200 København N
Denmark
Purchased in
Webshop (furnituredemo)
Order informationLink to orderCopy link to customer receipt
Order number
1089
Email
marketing@claimlane.com
Order date
14-11-2024
ProductClaimEdit product informationProduct resubmitted
Product fault
Description
More information about my broken table.
Preferred Solution
Refund the product
Product nameFolding Flat Trestle Table | Warm Brown BirchQuantity 1
SKUFolding-flat-onesize
EAN999999888888999
Barcode999999888888999
Item nameFolding Flat Trestle Table | Warm Brown Birch
SKUFolding-flat-onesize
Internal tags
Refund
Folding Flat Trestle Table | Warm Brown BirchQuantity 1
EAN999999888888999
Barcode999999888888999
Item nameFolding Flat Trestle Table | Warm Brown Birch
SKUFolding-flat-onesize
Item order price3099.00 DKKCurrency DKK
0 / 1
Available to refund: 3099.00 DKK
Percent of price100%
Total refund   3099.00 DKK

Summary

Items: 0
Total item price:0.00 DKK
Refund total:0.00 DKK
Refund Original Shipping
Refund of 3099.00 DKK issued
Consumer ticketRetailer ticketIntegration jobs
Custom actionsAdd action
Refund
Custom action
Replacement Order
Custom action
Store Credit
Custom action
Move to Customer Service
Custom action
Generate PDF
Custom action
Send email to customer
Custom action
Send start repair email
Custom action
Action setup
Top level action type
Shopify Refund
Display name
Refund
Only show for tickets created through the following tiles
Select color
Action specific configurations
Ticket level configurations
Notify customer
Refund original shipping
Refund original shipping when entire order is refunded
Use order integration credentials
Subtract shipping label
Deduct latest shipping label by default
Disable if total amount is not positive
Note
Refund reason
Line level configurations
Restock option
Select amount
Enable percentage refund
Integration credentials
Base URL
https://furnituredemo.myshopify.com
Access Token
****
Effects
Shipping integration
Advice integration
Send notificationSelect notificationRefund - Customer
Move to statusMove to statusRefunded
Assign memberSelect member
Archive StatusNone
Automation
Automation name
When repair submitted -> send start repair email
Enable automation
Run frequencyWhen the automation is triggered, should the action run every time or just once?AlwaysOnce
Trigger
Trigger category
System
Trigger type
Consumer claim submitted
Conditions ALLANYRMA NumberCheck conditions
TicketTicket Typeis equal toRepair
Add condition
Actions
Run custom action
send start repair email

Interested in getting a tour of Claimlane?

Get a personalized demo
Customer portalStep 1 of 27
Book a demo
Help

Welcome to our Service department. We're here to help and are confident that we can resolve any issues that you may be having with our products.

Powered by Claimlane · Privacy policy
DemoHelp

How can we help you?

Please select one of the following
Return
(unwanted)
Warranty
claim
Delivery
damage
Repair
request
Missing
item
Wrong item
received
DemoHelp

Find your order

Fill out the information below and find your order.
marketing@claimlane.com
Order number
DemoHelp

Products

Select products
Folding Flat Trestle Table | Warm Brown Birch
Quantity: 1
Sylvia Carver Dining Chair, Midnight Grey Recycled Velvet
Quantity: 4
Lark Pendant Light, Natural Bamboo
Quantity: 1

Select the damaged part

Please select the part following the instructions below
Select
Select

Add some pictures of the fault

Please take a couple of clear and close up pictures of your faulty purchase from different angles. You can also upload a video of up to 50 MB.
Add pictures
Take photo

Describe the fault

Folding Flat Trestle Table | Warm Brown Birch
3099 DKK
Enter description
Select

Preferred solution

Select your preferred solution
No opinion
DemoHelp

Finally, your name and email

So we can inform you about the progress of your request.
John Doe
marketing@claimlane.com
Struenseegade
2200
København N
Denmark
I accept that Claimlane processes my personal data in accordance with the privacy policy
Powered by Claimlane · Privacy policy
ClaimlaneCL
Retailer inbox33Consumer inbox25
Ticket 103064
New ticket
Take it Archive Shipping Actions
Claim
Request typeWarranty claim
Customer informationAll tickets (272)
JD
John Doe
marketing@claimlane.com
+45 12 34 56 78
AddressStruenseegade, 2200 København N, Denmark
Purchased inWebshop (furnituredemo)
Order1089
Order date
ReceiptCopy link
ProductEditResubmitted
Folding Flat Trestle Table | Warm Brown Birch
SKU Folding-flat-onesize · Qty 1
Product faultCracks / scratches
DescriptionMore information about my broken table.
Preferred solutionRefund the product
EAN999999888888999
Customer chatTranslate
No messages yet
Write a message ...
MacrosSend
SettingsOrganization settings
Custom actionsAutomationsMailShipping
Consumer ticketRetailer ticketIntegration jobs
Custom actionsAdd action
RefundCustom action
Replacement OrderCustom action
Store CreditCustom action
Move to Customer ServiceCustom action
Generate PDFCustom action
Send email to customerCustom action
Send start repair emailCustom action
RefundAction setup
Saved
Action setup
Top level action type
Shopify Refund
Display name
Refund
Configuration
Notify customer
Refund original shipping
Restock option
Enable percentage refund
Disable if total amount is not positive
Effects
Shipping integration
Send notificationRefund - Customer
Move to statusRefunded
Assign member
Archive status
None
AutomationSettings · Automations
Automation name
When repair submitted → send start repair email
Enable automation
Run frequencyAlwaysOnce
When
Consumer claim submittedTrigger · System
If
Ticket type is equal to RepairCondition · ALL
Then
Run custom action: send start repair emailAction
Refund of 3099.00 DKK issued

Interested in getting a tour of Claimlane?

Get a personalized demo