Help

Welcome to our Service department. We're here to help and are confident that we can resolve any issues that you may be having with our products.

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How can we help you?

Please select one of the following

Return
(unwanted)

Warranty
claim

Delivery
damage

Repair
request

Missing
item

Wrong item
received

Back

Help

Find your order

Fill out the information below and find your order.

Email

marketing@claimlane.com

Order number

Products

Select products

Folding Flat Trestle Table | Warm Brown Birch

Quantity: 1

Sylvia Carver Dining Chair, Midnight Grey Recycled
Velvet

Quantity: 4

Lark Pendant Light, Natural Bamboo

Quantity: 1

Select the damaged part

Please select the part following the instructions below

Select the part with an issue - table *

Select

Part 1

Part 2

Part 3

Quantity *

Select

1

2

Add some pictures of the fault

Please take a couple of clear and close up pictures of your faulty purchase from different angles to help us identify the fault and process your claim. You can also upload a video of up to 50 MB.

Add pictures

Add from phone

Describe the fault

Product 1 Folding Flat Trestle Table | Warm Brown
Birch

3099 DKK

Please provide a concise but complete description of the issue with the part you have selected

Enter description

What best describes the fault? *

Search

Color issue

Poor quality

Cracks / scratches

Bad smell

It can't be assembled

Other

Preferred Solution

Select your preferred solution

No opinion

Refund the product

Replace product

Repair product

No opinion

Back

Help

Finally, your name and email

So we can inform you about the progress of your request.

Full name

John Doe

Email

marketing@claimlane.com

Address

Struenseegade

Address 2 (optional)

Address

City

København N

Zip/Postal code

2200

State/Province/Region

Country

Denmark

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Search

Customer ServiceCLDemo Supplier - Furniture

Ticket 10306430-05-2025 09:40 New ticket Take it Archive

Shipping Actions

Search

Refund

Replace

Gift Card

Customer chat

Translate messages

Reply to customerInternal NoteTranslate

Write a message ...

Macros Send

My MacrosShared MacrosNew Macro +

EnglishSearch for Macro

Repair Repair

Hi {{firstName}}, Thank you for contacting us, and we apologize for the inconvenience ...

Replacement Replacement

Hi {{firstName}}, Thank you for contacting us, and we apologize for the inconvenience ...

Refund

Hi {{firstName}}, We've processed your return, and the refund has been issued to your ...

Arrange Collection Arrange collection

Hi {{firstName}}, Thank you for arranging the collection. We've scheduled the pickup, a...

Claim

Request type

Warranty claim

Customer informationView all tickets (272)

John Doe
marketing@claimlane.com
+4512345678

Struenseegade
2200 København N
Denmark

Purchased in
Webshop (furnituredemo)

Order informationLink to order Copy link to customer receipt

Order number

1089

Email

marketing@claimlane.com

Order date

14-11-2024

ProductClaimEdit product informationProduct resubmitted

Product fault

Description

More information about my broken table.

Preferred Solution

Refund the product

Product nameFolding Flat Trestle Table | Warm Brown BirchQuantity 1

SKUFolding-flat-onesize

EAN999999888888999

Barcode999999888888999

Item nameFolding Flat Trestle Table | Warm Brown Birch

SKUFolding-flat-onesize

Internal tags

Claim outcome

Spare part

Internal notes

Refund

Folding Flat Trestle Table | Warm Brown BirchQuantity 1

EAN999999888888999

Barcode999999888888999

Item nameFolding Flat Trestle Table | Warm Brown Birch

SKUFolding-flat-onesize

Item order price3099.00 DKKCurrency DKK

0 / 1

Available to refund: 3099.00 DKK

Percent of price100%

Total refund 3099.00 DKK

Summary

Items: 0

Total item price:0.00 DKK

Refund total:0.00 DKK

Refund Original Shipping

Refund of 3099.00 DKK issued

Consumer ticketRetailer ticketIntegration jobs

Custom actionsAdd action

Refund

Custom action

Replacement Order

Custom action

Store Credit

Custom action

Move to Customer Service

Custom action

Generate PDF

Custom action

Send email to customer

Custom action

Send start repair email

Custom action

Action setup

Top level action type

Shopify Refund

Display name

Refund

Only show for tickets created through the following tiles

Select color

Admin or owner only

Action specific configurations

Ticket level configurations

Notify customer

Refund original shipping

Refund original shipping when entire order is refunded

Use order integration credentials

Subtract shipping label

Deduct latest shipping label by default

Disable if total amount is not positive

Note

Refund reason

Line level configurations

Restock option

Select amount

Enable percentage refund

Integration credentials

Base URL

https://furnituredemo.myshopify.com

Access Token

****

Effects

Shipping integration

Advice integration

Send notificationSelect notificationRefund - Customer

Move to statusMove to statusRefunded

Assign memberSelect member

Archive StatusNone

Automation

Automation name

When repair submitted -> send start repair email

Enable automation

Run frequencyWhen the automation is triggered, should the action run every time or just once?AlwaysOnce

Trigger

Trigger category

System

Trigger type

Consumer claim submitted

Conditions ALLANYRMA NumberCheck conditions

TicketTicket Typeis equal toRepair

Add condition

Actions

Run custom action

send start repair email

How can we help you?

Find your order

Products

Finally, your name and email

Summary

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